Withdrawals
How much can I withdraw from my Urby account?
You can withdraw up to the amount you have in your account balance.
How long does it take for a withdrawal to be processed?
Withdrawals are processed within 3 working days and will be transferred to your registered bank account.
Can I withdraw to a bank account that isn’t under my name?
No, all withdrawals must be made to a bank account registered in your name. This ensures compliance with security regulations.
Is there a minimum amount required to withdraw?
No, there is currently no minimal withdrawal amount..
Are there any fees for withdrawals?
Urby does not charge fees for standard withdrawals. However, any applicable bank fees or charges will be your responsibility.
Can I cancel a withdrawal request?
No, once a withdrawal request has been submitted, it cannot be canceled.
What happens if my withdrawal fails?
If your withdrawal fails (e.g., due to incorrect bank details or a mismatch with your registered name), the funds will be returned to your Urby account. Please update your bank information and try again.
Why is there a 3 working day waiting period for withdrawals?
This period is to help us ensure compliance with our safety and security measures.
What should I do if my withdrawal isn’t processed within the expected time?
If your withdrawal hasn’t been processed after 3 working days, please contact our support team for assistance: WhatsApp us at +601156372094 or email us at support@urby.ai